Your privacy is important to us! Running Room is committed to respecting your privacy through the protection of your Personal Information.
We collect and keep information about you, which is needed to provide the products and services you request, including for example, choosing of products or services, requesting refunds, participating in Events and Run/Walk Clubs, registering for our Rewards Program, requesting Running Room Magazine, entering promotions and receiving e-mails.
Running Room has always been, and will continue to be, committed to maintaining the accuracy, confidentiality and security of your Personal Information. As part of this commitment, we have adopted the 10 Principles established by the Canadian Standards Association's Model Code for the protection of Personal Information. These principles form part of the Personal Information Protection and Electronic Documents Act (the "Act"), which establishes rules governing the collection, use and disclosure of Personal Information by the private sector.
Personal Information is broadly defined as information about an identifiable individual, but does not include the name, title, business address, or telephone number of an employee of an organization. Data we collect with personal identifiers removed, so that it is impossible to determine the identity of the person to whom the information relates, is not considered Personal Information.
Our Relationship With You Is Important To Us
The cornerstone to protecting your privacy is consent. We will only collect, use, and disclose your Personal Information with your consent, except where otherwise permitted by law. We do not, as a condition of the supply of a product or service to you, require you to consent to the collection, use, or disclosure of your Personal Information beyond that information which is required to complete the transaction.
When you are registering in an event, we may request that you provide us with Personal Information in order to provide reasonable assurance to you of your personal safety and your health security.
You may choose not to provide us with any of your Personal Information. However, if you make this choice we may not be able to provide you with the product, service or information that you requested or that could be offered to you.
Types of Consent
Consent can be express or it may be implied in appropriate circumstances.
Express Consent can be given by you in writing, in person, electronically, by telephone, or by using a check-off box.
Implied Consent may be used by us as a basis for extending new marketing offers or delivering merchandise or catalogues to you. We will not use your implied consent for the use or disclosure of your sensitive Personal Information such as financial data
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw your consent, we will inform you of the implications of such withdrawal. To withdraw your consent, simply contact us and advise us of what Personal Information you no longer wish us to use.
What Safeguards Do We Have in Place?
Accessing your Personal Information
If you have questions, concerns, or complaints about your privacy or your Personal Information, you may contact us at the address listed below. We will inform you of our complaint procedures and will assist you in resolving the situation. If a complaint is found to be justified, appropriate measures will be taken including, if necessary, amending our practices and procedures.
Please write to:
Running Room Canada Inc.
9750 - 47 Avenue
Edmonton, Alberta | T6E 5P3
or email to firstname.lastname@example.org
Running Room has worked very hard to develop websites with one of our goals that your Personal Information is safe and secure.
By using our websites, you are consenting to the collection and use of Personal Information by us, for the purposes set out in our Personal Information Policy.
Unfortunately no data transmission over the Internet can be guaranteed to be 100 per cent secure. Accordingly, while we strive to protect your Personal Information, we cannot warrant the security of the information you transmit to us, and you do so at your own risk. Once we receive your Personal Information, we will make commercially reasonable efforts to ensure its security on our systems.
Use of Our Website
Our website must be used solely for lawful purposes. You shall not upload, or otherwise disseminate through our website any materials that are defamatory, inflammatory, libelous, discriminatory, obscene, indecent, profane, threatening, pornographic or otherwise violate a law or infringe on individual rights or freedoms.
You agree that all content, opinions, reviews, discussions and other information provided to us becomes our property. This information can be used by us edited, published, reproduced, modified, adapted, translated, distributed and sublicensed in any form, medium or technology.
We reserve the right to terminate your privilege to use our websites at our sole discretion.
The Secure Order Process: What is "Encryption"?
Our website uses SSL or "Secure Sockets Layer," an industry standard security protocol. When you are asked for Personal Information, you will be connected to our secure server. SSL sends your browser information that "encrypts" your Personal Information, changing all the information that you send back into a code that is extremely difficult to decipher.
*Important* Email is NOT a secure means to send information as it is not encrypted. We strongly encourage you to use our secure system when providing Personal Information.
My Credit Card: Am I liable for charges that I don't make?
On our websites you may use your major bank credit card (e.g. VISA, MasterCard, or Amex). Banks will typically cover all unauthorized charges made on their cards. It is always a good idea to check with the institution that issued your card to find out exactly what your liability is.
Protecting Your Personal Information
To protect your Personal Information, we employ software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the Internet Protocol (IP) address of the computer that has contacted our websites, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the Personal Information of the individuals visiting our website, only to facilitate the providing to you of goods and services or unless an attempt to compromise our website is detected.
We do reserve the right to cooperate with law enforcement and other officials in the investigation requiring personal or account information. We may also report to other organizations about improper or unlawful user activities our websites and this reporting may include disclosure of Personal Information related to those individuals conducting improper or unlawful activities.
Links With Other Websites:
When you come to our website through a link, we may share your Personal Information with the website from which you came to facilitate the providing to you of goods and services.
Except for approved links, Running Room does not, under any circumstance, share or distribute the Personal Information of any customer.
In addition to collecting your personal information, all of Running Room's retail stores are equipped with surveillance cameras. These cameras are in place for your safety as a customer, as well as for our own protection against shoplifting. Each Running Room store has a camera and signs posted alerting you to that. The record of your image is routinely destroyed and not shared with third parties unless there is suspicion of a crime, in which case they are turned over to the appropriate authority
Why did you receive an email from us?
If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (clinic updates, run club update), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.
How we protect your privacy?
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email. If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to email@example.com for review.
Canada's anti-spam legislation (CASL) is coming into force on July 1, 2014, and requires that we obtain your consent to continue sending you Electronic Communications. You can withdraw your consent at any time. Running Room absolutely supports CASL and we are please to indicate that Running Room is fully CASL compliant. You can read more about Running Room CASL initiative here - www.runningroom.com/casl