(Main Login Help Page)

By going through these steps you will delete all cookies from your computer.

If you are still unable to login after this, follow the steps below for your web browser/operating system. Cookies from Running Room will look like cookiename@runningroom.com

NOTE: If you delete cookies from sites other than runningroom.com, you may need to re-login on other websites.

Windows Internet Explorer 5 & 6
To delete all cookies:

• Open Internet Explorer, click the Tools menu and choose Internet Options.
  
• Click the Delete Cookies button.
  
• Click OK.

To delete certain cookies:

• Open Internet Explorer, click the Tools menu and choose Internet Options.
  
• Click the Settings button.
  
• Click the View Files button.
  
• Click the View menu and select Details.
  
• Click the Internet Address column header to sort, and then locate the Internet addresses of the cookie files. For example, a cookie Internet address may be named similar to the following: Cookie:user@runningroom.com
  
• Highlight the cookies you wish to delete, and then press the Delete key.

Windows Internet Explorer 4

• Open Internet Explorer
• On the view menu, click Internet Options, and click the Settings button.
  
• Click the View Files button.
  
• Click the View menu and Select Details.
  
• Click the Internet Address column header to sort, and then locate the Internet Addresses of the cookie files. For example, a cookie Internet address may be named similar to the following: Cookie: user@runningroom.com
  
• Highlight the cookies you wish to delete, and then press the Delete key.

Macintosh Internet Explorer 4.5 & 5

• Open Internet Explorer.
  
• Click the Edit menu and choose Preferences.
  
• Expand the Receiving Files category by click the triangle to the left, and click Cookies
  
• Select the item or cookies you want to delete in the Server list and click Delete.

Windows Netscape 4.x
Netscape bundles all web site cookies into one file. This file cannot be edited. If you wish to remove one cookie, you must remove them all by deleting the cookie file.

• Locate the Netscape folder on your hard drive (usually located in c:/Program Files/Netscape/).
• Double click the Users folder within the Netscape folder.
• Double click your Profile Name folder (this will usually be your username).
  
• Click the cookies.txt file once to highlight it, then click the File menu and choose Delete.

Macintosh Netscape 4.x
Netscape bundles all web site cookies into one file. This file cannot be edited. If you wish to remove one cookie, you must remove them all by deleting the cookie file.

• Double click the Hard Drive icon and open the System Folder.
  
• Double click Preferences and locate the Netscape Users folder.
  
• Double click Your Profile folder.
  
• Single click the MagicCookie file so that it is highlighted, click the File menu and choose Move to trash
  
• Or, drag and the MagicCookie file to the Trash folder.

Netscape 7

• Click the Tools menu and choose Cookie Manager
  
• Choose Manage Stored Cookies from the submenu. The Cookie Manager window opens with a list of all the cookies stored on your computer.
  
• Select one or more cookies and click Remove Cookie, or click Remove All Cookies.

Mozilla

• Click Tasks and select Privacy & Security then choose Cookie Manager.
  
• On the submenu, choose View Stored Cookies. The Cookie Manager opens and lists the cookies stored on your computer.
  
• Select one or more cookies and click Remove Cookie. Clicking Remove All Cookies will delete all cookies.
  
• Optional: Choose to prevent removed cookies from being re-accepted later
  

Note: For efficient and accurate response to customer requests, please ensure to provide a detailed explanation of your issue, full name, email address, phone number, address, clinic involved and location, and registration method. If you registered online, please provide MiraPay Id.

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