1. I can’t log on?
   
2. Why can't I sign in? / I forgot my password.
   
3. Running Room online downloads help
   
4. Removing Runningroom.com Cookies
   
5. I entered my login information correctly but I keep getting “Access Error. Click here to login.” What am I doing wrong?
   
6. I have an existing Running Room account and was given another user name and password. What account do I use?
   
7. I’m able to login at home but when I login at work I can’t access my clinic information.
   
8. I was able to login but all I see is "Access Granted" and no link?
   
9. A dialogue box appears: “This page contains both secure and non-secure items. Do you want to display the non-secure items? What do I do from here?
10. When I login, I’m automatically entered into my husband’s / roommate / mother’s / etc. Running Room account.
11. When I login I don't see my clinic information.
12. I changed my username on the discussions forum so why can't I log in now?
13. My personal virus protection program (e.g. Norton Internet Security) won't allow me to have pop-ups. What do I do?
14. Allowing pop-ups. "When I try to add new shoes to my Training Log, nothing happens. What am I doing wrong?"
15. Emails. "I'm receiving your emails but the email is blank." or "I'm receiving your emails but all I see is coding" "What is happening?"
16. Why can't I open or download a PDF from the Running Room Site?
17. Why can't I see the banner ads on the Running Room sites?
18. Why do you request an e-mail address in order for me to establish a member profile?
19. I attempted to create a membership and signed up using my name and e-mail address but got this message - why?
20. Why can't my wife and I share the same e-mail address?
21. My ISP ( Internet Service Provider) is blocking the my email notifications from the Running Room and I am not getting the weekly updates from my instructor or the store. Is there anything I can do?
    
22. I have a Shaw email account and I am not getting emails from the Clinic Instructor or Running Room stores?

Note: For efficient and accurate response to customer requests, please ensure to provide a detailed explanation of your issue, full name, email address, phone number, address, clinic involved and location, and registration method. If you registered online, please provide MiraPay Id.